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  • Carers & Staffing

For the carers and staff side, training and support when you take on a new franchise territory should focus on getting the team working to the same standards from day one, especially around care delivery, documentation, supervision, and culture.

Carer recruitment & onboarding (set-up)

  • Help you with a recruitment approach (roles, interview questions, checks, and readiness requirements)
  • Support to get carers trained and confident before they start (induction plan)
  • Clear “first days” expectations: punctuality, uniform/presentation, medication and risk awareness (where relevant), and visit conduct

Training for carers

  • Induction training covering the service model and how visits are delivered
  • Care standards training (person-centred care, dignity, safeguarding awareness, reporting concerns)
  • Practical training on documentation and record keeping (care notes, daily logs, care plan follow-up)
  • Mandatory training guidance (e.g., moving & handling, infection control, safeguarding—depending on your model/requirements)

Ongoing supervision & competency

  • A supervision schedule so carers receive regular one-to-ones (not just annual reviews)
  • Spot checks/observations to confirm care is being delivered to the required standard
  • Competency reassessments after training and periodically, with action plans where gaps are found

Supporting the team day-to-day

  • Clear escalation routes for concerns, incidents, and safeguarding matters
  • Regular staff engagement (team meetings, feedback loops, recognition of good practice)
  • Help with rotas and visit planning, so staff have clarity and consistency

Building a positive workplace culture

  • Support for the Registered/Operations lead to set expectations and lead respectfully
  • Coaching around communication, team accountability, and consistency between shifts
  • Embedding best practice, so staff know “how we do things here”

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