Welcome/onboarding session to introduce the operating model, expected standards, and how the franchise works day-to-day
Leadership training for the key operational lead (e.g., governance, quality improvement, staff supervision, compliance routines)
Systems and documentation training so the franchisee knows exactly how to complete audits, care documentation, incident management, and action planning
Process training covering how the service is set up initially (recruitment approach, visit planning/scheduling, care plan reviews, supervision schedules)
Practical exercises (templates and scenarios) so the new team can apply the process, not just read it
Support as you launch the territory
Regular check-ins (e.g., scheduled call/Zoom each month) to review progress and remove barriers early
Quality/compliance guidance to help embed best practice and keep standards consistent from the start
Action plan support, we help translate priorities into clear steps, owners, and time-frames
Operational reviews (light-touch or more hands-on depending on need) to monitor performance and confidence
Team encouragement and culture support, helping leaders set the tone, manage supervision, and develop staff
As the territory grows (ongoing)
Continued monthly/periodic support for governance, continuous improvement, and adherence to the brand standards
Additional targeted support when needed (for example, recruitment challenges, quality concerns, or major changes to the service)
